Shipping and Return Policy

Shipping Policy

1. Shipping Methods and Delivery Times

We offer multiple shipping options to ensure our customers receive their orders in the most convenient and efficient manner. The available shipping methods include:

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-3 business days.
• Same-Day Delivery: Available for select locations if the order is placed before 12 PM.
• International Shipping: Delivery within 10-15 business days, depending on the destination.

Delivery times are estimated and may be affected by factors beyond our control, such as customs processing, weather conditions, and peak seasons.

2. Shipping Charges

Shipping charges vary based on the shipping method selected, the weight of the package, and the delivery destination. Shipping fees will be calculated and displayed at checkout before confirming your purchase.

• Standard Shipping: Free on orders above PHP 5,000.
• Express Shipping: PHP 500 per order.
• Same-Day Delivery: PHP 800 per order.
• International Shipping: Rates vary based on destination and package weight.

3. Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). Customers will receive a confirmation email with tracking details once the order has been shipped.

4. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. If you do not receive your tracking details within 48 hours of placing your order, please contact our customer support.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses.
• Some remote locations may have extended delivery times.
• International shipments may be subject to customs duties, taxes, and import fees, which the recipient must bear.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered but you did not receive it, please check with your neighbors or local courier office. If the issue persists, contact our customer support team, and we will assist you in filing a claim with the courier service.

Refund Policy

1. Eligibility for Refunds

We strive to ensure customer satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a refund under the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be initiated within 14 days of receiving the order.
• Refunds will only be issued for items purchased directly from our website.

2. Non-Refundable Items

The following items are non-refundable:

• Digital products, e-gift cards, and downloadable content.
• Items purchased on clearance or marked as final sale.
• Personalized or custom-made products.
• Items that have been used, damaged, or altered after delivery.

3. Refund Process

To request a refund, follow these steps:

1. Contact our customer support team at [email address] with your order number and reason for the refund request.
2. Once your request is approved, you will receive a return authorization number and instructions on how to send the item back.
3. Ship the item back to us using a trackable shipping service. The return shipping cost is the customer’s responsibility unless the return is due to an error on our part.
4. Once we receive the returned item, we will inspect it and process the refund within 5-7 business days.

4. Refund Method

Refunds will be issued to the original payment method used at checkout. Depending on your bank, it may take 5-10 business days for the refund to reflect in your account. If you do not receive your refund within this timeframe, please contact your bank before reaching out to our support team.

5. Exchanges

We offer exchanges for defective or damaged items. If you receive a faulty product, please contact us within 7 days of receiving your order. Provide clear photos and details of the issue, and we will arrange for a replacement to be sent to you.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). If eligible, we will provide a prepaid shipping label for your return.

7. Cancellations

Orders can be canceled within 24 hours of placement. Once an order has been processed and shipped, it cannot be canceled. If you wish to cancel your order, contact us immediately at [email address] with your order details.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account again.
• Contact your credit card company; it may take some time before the refund is officially posted.
• Contact your bank. Processing times vary depending on financial institutions.
• If you’ve done all of the above and still have not received your refund, please reach out to us at [email address].

9. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us within 7 days of delivery with photos of the product and packaging. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.

10. Contact Information

For any inquiries related to our shipping and refund policies, please contact us at:

• Email: [your email address]
• Phone: [your phone number]
• Customer Support Hours: Monday to Friday, 9 AM – 6 PM (PHT)

Final Notes

By placing an order on our website, you agree to the terms outlined in this Shipping and Refund Policy. We reserve the right to update or modify this policy at any time, and changes will be posted on our website accordingly. If you have any questions, feel free to reach out to our support team.

Thank you for shopping with us!